Blue screen

[Fed-up2]

I am getting a sentence saying the content you have selected cannot be played on this device.  Then a blue screen

 I have not changed TV etc since I first got sky in stalled. I usually switch everything off but doesn't always work.   Happened too many times now.   

[SuperMatt]

Hello, @Fed-up2. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141