Puck reboot

[Maca92]

The power button on my remote doesn't turn the puck on. I now have to reboot the whole system from the mains including the wifi/broadband. Once its back on the remote works but only once, this has to be done each time I try to turn it on. 

[SuperMatt]

Hello, @Maca92. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141