Blocky picture on certain channels

[RC2023]

Hi,

im having issues of blocky pixelated picture but only on certain channels. This morning whilst flicking through the channels. I noticed France 24 was unwatchable. All other channels were fine.

this afternoon it's now sky news.. I've reset the puck & there's no difference. I have sky broadband with current speeds of 224 mb

[adnab04]

I'm getting this exact issue as well on sky news and sky sports news.

[Dazzasky]

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@adnab04 wrote:

I'm getting this exact issue as well on sky news and sky sports news.

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Same for me on Sky News. Have restarted puck but still the same. 

 

[Dazzasky]

@RC2023 @adnab04 

Sky have advised it is a known issue and the teams are working on it. 

[Alanwad]

Mines same on sky news come on sky get it sorted 

[Alanwad]

Unwatchable at times

[RC2023]

Sky are sending an engineer out on Tuesday. She did mention that a fix was implemented today for sky sports news.

The advisor ran multiple checks that shows speeds were good and a good connection 93% of the time..

anyway it's a wait and see game.

[Jhall16]

Using Skystream. Sky news channel 501 is distorted and pixilated. No other channel affected

[Alanwad]

Amazing it's working now I sent a message on see lol

[RC2023]

Mine too

[Annie+UK]

It's a known issue that Sky are working on 🙂

[BenJoBanjo]

It's fine on NOW TV. I've had it on for the past couple of hours. No issues at all. 

[Chloe-W22 · Accepted solution]

Hello all,

Just rounding off this conversation from Friday - thank you for letting us know about this issue, support teams were aware and worked to resolve this on air. We're sorry for any inconvenience this may have caused.

I'll be closing this thread down.

[RC2023]

Clearly not all advisors were aware otherwise. The woman I spoke to didn't know anything about it & I'm sure she wouldn't have booked an engineer if she knew about the issue