Discussion topic: Black screen

This message was authored by: Lola0909 · ‎20 Dec 2025

When watching sky max half way through the pictures went black but i still had sound why

This message was authored by: mikealanr · ‎20 Dec 2025

Was this on live TV or watching specific on demand show? Try a reboot in the first instance. If persists please provide more information such as ISP, broadband speed and puck speed (Open Netflix > profile pic > get help? > Connectivity check) and the community will do it's best to assist.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Fothergill1 · ‎20 Dec 2025

Hi @Lola0909 At a guess you are having trouble with the very last episode of SWAT (S8:E22). There is a broadcast issue with this programme and it is not a problem at your end. I have read of others having the same issue and I have it as well.

I would report the issue to Viewer Relations at viewerR@Sky.uk giving them as much detail as possible including the programme, series and episode.

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Discussion topic: Black screen

Black screen

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