Bizarre delivery

[JCH2]

I had a very unaudible conversation yesterday and was told due to being with sky for 2 years they were reducing my bill by £20 and giving me free Netflix. Today a puck and a remote arrived. Checked my account and it's showing as next 3 months reduced bill and free puck. I'm concerned I'll be walloped with a new subscription I absolutely don't need. Any ideas anyone please 

[GD1]

@JCH2  Check your email or the message centre on the mysky app as you will have been signed up to Sky Stream.

The email will be confirmation of what you agreed to 

[Angel_Aka · Accepted solution]

---

@JCH2 wrote:

I had a very unaudible conversation yesterday and was told due to being with sky for 2 years they were reducing my bill by £20 and giving me free Netflix. Today a puck and a remote arrived. Checked my account and it's showing as next 3 months reduced bill and free puck. I'm concerned I'll be walloped with a new subscription I absolutely don't need. Any ideas anyone please 

---

Was this a cold call? Did they call you or did you call them? Are you an existing Sky TV, broadband or mobile customer?

They won't just send you a Stream puck without also signing you up to some form of streaming TV subscription. 

[JCH2]

Thank you! 
I haven't added any subscriptions to my account and I don't even know what sky streaming is 🤣 they called me but I could barely understand what the lady was saying I just heard "you've been loyal for 2y8m so we'd like to reduce your bill and give you free Netflix- then the remote arrived. 

[JCH2]

I'm sorry but I don't know what any of this means 🙈

[JCH2]

It's also saying if I don't confirm my subscription I'll be billed on 8th July. I'm so confused!!! If I click it I'm probably going to end up signed to something I don't want or need xx 

[JCH2]

I'm with sky for 3 mobiles and broadband if that helps xx

[Lawrence+cope]

This has happened before looking at Sky's appauling Trustpilot score, you have been railroaded into having their TV streaming service and it's resulting contract! I would give them a ring in the morning and cancel this and arrange for a postal returns label and send it back. If you do, make sure you keep the return slip as they will charge you for the item if they can get away with it.

[JCH2]

Thanks Lawrence! I figured it was too good to be true 🤣 no one ever calls to say here have some money off and a freebie as well! Clever using call handlers with strong accents too that you can't understand 🤦🏼‍♀️