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Discussion topic: Bizarre delivery

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This message was authored by: JCH2

Bizarre delivery

I had a very unaudible conversation yesterday and was told due to being with sky for 2 years they were reducing my bill by £20 and giving me free Netflix. Today a puck and a remote arrived. Checked my account and it's showing as next 3 months reduced bill and free puck. I'm concerned I'll be walloped with a new subscription I absolutely don't need. Any ideas anyone please 

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This message was authored by: GD1

Re: Bizarre delivery

Posted by a Superuser, not a Sky employee. Find out more

@JCH2  Check your email or the message centre on the mysky app as you will have been signed up to Sky Stream.

 

The email will be confirmation of what you agreed to 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Angel_Aka

Re: Bizarre delivery


@JCH2 wrote:

I had a very unaudible conversation yesterday and was told due to being with sky for 2 years they were reducing my bill by £20 and giving me free Netflix. Today a puck and a remote arrived. Checked my account and it's showing as next 3 months reduced bill and free puck. I'm concerned I'll be walloped with a new subscription I absolutely don't need. Any ideas anyone please 


Was this a cold call? Did they call you or did you call them? Are you an existing Sky TV, broadband or mobile customer?

They won't just send you a Stream puck without also signing you up to some form of streaming TV subscription. 

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