Bad tv signal

[Richardo1988]

Tv keeps freezing g and stuttering. 

[Stephen+Mourton]

@Richardo1988   Well you need to try a few things.  First and foremost do you know your internet speed, if no then you can do a speed test on the Netflix sight even if you don't subscribe.  Secondly is your puck standing alone with nothing touching it and with as much space around it as possible and not close to soundbars or other electronic equipment and definitely not on a glass sheet, wood is best.

Finally has your puck got a direct line of sight to your router with nothing in the way?

If not then make some changes and see if that sorts it.  I hope so. 

[lettice]

This often is a sign of not having a good local network connection for your Sky Stream pucks.

That is key factor for having a reliable experience with Sky Stream.

Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household or can suffer from some local interference.

Best way to test is via a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests.
What is your speed for each puck?

Also, it may be suffering from interference, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.

Plus, change both your pucks to following recommended settings set in Settings>
Set Network standby mode to ON and Overnight power saving to OFF
Turn wifi OFF under Network if connected via ethernet.