BBC Iplayer UHD

[M3rk]

Anyone randomly lost UHD through iplayer ? Haven't changed any settings in months, watching new season of Vigil and UHD versions have seemingly disappeared over night.

ill try a reset later when home , but just checking ahead in case was a known issue?

[Nigelb1972]

Mine still shows UHD content on iPlayer. Are you using Stream or Sky Glass because if you're using Stream, BBC could have updated something which has made iPlayer UHD incompatible with your TV... 

[M3rk]

Am on stream, but on the native app via the TV it does still show a UHD option.

I'll do a restart and refresh app when i get home.

[MarkGoldsmith]

@M3rk might be worth checking what version of the Steam software your puck is running. I guess its feasible  its received the Q24 update and this could a bug.

[Nigelb1972]

@M3rk ahh could be that a system update has caused a reset of your iPlayer settings. Check them when you can because you used to have to enable UHD as part of the Beta trial, not sure if that's still the case or not 

[trevforum]

@M3rk Have you checked "Picture and Sound" options under Settings?  On my puck it seems to revert to 1080p every so often so I have to reset to 2160p to get UHD on iPlayer.

[trevforum]

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@Nigelb1972 wrote:

@M3rk ahh could be that a system update has caused a reset of your iPlayer settings. Check them when you can because you used to have to enable UHD as part of the Beta trial, not sure if that's still the case or not 

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Beta mode is no longer required to get UHD via the iPlayer.

[M3rk]

...refreshed the apps, problem sorted. UHD showing again, no issues. 🙂