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This message was authored by: Kerron1

Audio description of remote control

I've a new Sky Glass and every time i press a button on the remote control, the Sky voice describes what I'm doing.

 

e.g. Volume up to 6

or Sky Sports channel etc

 

how do I turn this off?

 

we have another Sky Glass and have never had this issue before.


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This message was authored by: mikealanr Answer

Re: Audio description of remote control

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kerron1 

 

Go settings > accessibility> voice guidance> set of OFF.

 

If already off power cycle your stream at the mains.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr Answer

Re: Audio description of remote control

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kerron1 

 

Go settings > accessibility> voice guidance> set of OFF.

 

If already off power cycle your stream at the mains.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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