Apps not working

[CM1001]

Tv listings bbc 1 channel 4 ok but Prime, Sky Atlantic not streaming programmes. Screen just goes black

[GD1]

@CM1001  Sky Go, where you have posted, is an app, it doesn't host any other apps.  Which Sky Box are you referring to here?

[CM1001]

Our sky puck in our living room

[caesarome]

@CM1001 

I have moved this to the Sky Stream forum for you.

[lettice · Accepted solution]

Would suggest first trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

Also,

Try a restart of your broadband router/hub.

Perform an apps refresh;

1. Press Home on your Sky remote, then highlight Settings.
2. Press System management, then Resets and updates, and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing. An apps refresh can take up to 24 hours to complete.