Apple TV+ won’t open

[ondemand-done]

We have had the Sky Stream pick for 2 months and have been regularly using Apple TV+ on it.

At least a week ago, it stopped working - it hangs when launching the app on the black screen with white tv+ logo.  All other apps are working.

We have tried:

1. Turn stream puck off/back on again including unplugging 

2. Refreshing the apps

3. deleting the device on apple website to prompt reauthentication

4. Waiting for days to see if it fixes 

5. Checking this forum and Google for solutions 

6. Waiting on the screen in case it times out, but it's stuck

I can press the home button and it will take me to the sky menu and we can use other apps okay.

Thanks for reading, any suggestions welcome 🙂

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update – We are still looking to help you ondemand-done. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[ondemand-done]

Hi - I still need help, but have been away due to a family bereavement.

[Chrisee]

@ondemand-done re-escalated as requested.

[Lisa-P1987]

Thank you for escalating this. We have sent ondemand-done an invite to chat 🙂 

[Lisa-P1987]

Update – Thanks for chatting to us ondemand-done. Unfortunately, there was no further response again in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂   

[ondemand-done]

Hi - I still need help, please re-escalate my request.  Thank you

[Tim+Adams]

Hi @ondemand-done 

I've escalated your issue again for you, please lookout for the chat invite. 

Thanks,

Tim

[Greenfingers001]

Thank you for escalating this. We have sent @ondemand-done an invite to chat 🙂 

[ondemand-done]

Hi @Greenfingers001  - where will the invite to chat appear?  

[KevNewMedia]

Hi @ondemand-done 

It will appear in the bottom corner.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi ondemand-done

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[ondemand-done]

Sorry - I didn't see any invite, I checked all day on Sunday, but have been working since then and just returning home now.

please re-escalate.

thank you

[Tim+Adams]

Hi @ondemand-done 

I've escalated again for you. 

Please lookout for the invite / bubble.

Thanks,

Tim