We try to watch a programme which requires us to enter our pin, but before we can its saying we have already tried entering it three times and it's lock and try again after 10 minutes, after 20 minutes still locked, this has happened on 4-5 times, we end up turning off and watching normal digital aerial TV, I am a new user to sky stream and returning to sky after a 7 year break with Virgin, I am starting to think I may have made a mistake.
Re: Another customer with a sky puck not unlocking
Posted by a Superuser, not a Sky employee. Find out more
Hi @Keith0489, sorry to hear of your problem. I guess the first thing to ask is have you tried to reset your puck? If not unplug it and wait at least 30 seconds before turning back on. Once it resets itself and returns you to the Home Screen see if that sorts it.
Re: Another customer with a sky puck not unlocking
Posted by a Superuser, not a Sky employee. Find out more
Hi @Keith0489, sorry to hear of your problem. I guess the first thing to ask is have you tried to reset your puck? If not unplug it and wait at least 30 seconds before turning back on. Once it resets itself and returns you to the Home Screen see if that sorts it.
Re: Another customer with a sky puck not unlocking
Thanks, thats what i ended up doing, at the moment all ok, but i should have done that in the first place, instead trying the chat help, which i am not a fan off, but thanks
