Amazon Prime app not working on sky stream!

[Mag1959]

I too am also having this issue. Will play some things but not others. Is there a reason for this yet? Thanks 

[Coley-W95]

Hi there @Mag1959 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Dom11]

Amazon Prime on Sky Stream is useless. Want to watch something old like Me Bean, it works, want to watch Clarkson's Farm, it doesn't. Plays the first few adverts and then stops Ad:15. Did the same with The Boys. Useless

[LJB-C]

Good morning. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Gincap]

Prime is by far the worst app (maybe 5) on stream. I've had bubble chats with Sky but only get the stock answers from the play book nobody actually listens to the issues which if they did may actually put things right 🙄

[Gezzer28]

Hi, we are also having this issue. I've contacted Amazon who can't help. It's only on Amazon it's not working. Please can you help us Sky? 
Thanks

[DRUSSELL]

Sky have advised that the info they've requested from me will be 'passed to the team working on the resolution' and 'the team will get this back up and running ASAP'. 
🤞

[Gezzer28]

Thank you! Fingers crossed! 

[best+of+the+best]

@Gezzer28 @DRUSSELL can you both tell me what you have tried please

Have you checked the prime video app on another device like  mobile phone tablet etc to see if your Sky Stream is listed in Registered Devices

If not you can manually Register a  Device  via the Amazon app on a mobile device or tablet

 if the sky stream gives you a code type it in lower-case in the box you may have to press the Register Device box twice until this screen appears 

I  don't have the Sky Stream but tried it with my FiretvStick after I had removed it from my Prime Video app.

[Wynnington490]

I'm having exactly the same problem. Has anyone had a resolution yet?

[Jadewillow]

Same here, our main sky glass tv and puck in the kitchen work fine however I then can't watch Amazon on my second puck. Tried upgrading to ad free on Amazon thinking no ads would stop it freezing however it now just won't load a programme. 

[DRUSSELL]

Did that. Still not working. 

[best+of+the+best]

Fair comment @DRUSSELL thank you for trying 

https://helpforum.sky.com/t5/Sky-Stream/Amazon-prime-not-working/td-p/4588305

The above thread was from 2024

[Jason-]

Hello Everyone, we're really sorry for the issues you're having with the Prime Video app. Rest assured that this is an issue we are aware of and have the correct team working on a fix. 

We apologise for any inconvenience caused by this. 

Thanks, Jason-

[SP59]

Hi yes, I ve been told that they are aware of the issue with Prime Video and a fix is coming. They will post updates on this thread.