Amazon Prime not working on sky stream

[Emma4260]

Amazon prime won't work on sky stream! It starts to play the ads for the programme but then gets stuck and won't actually play any of the show. I've updated the apps and reinstalled and neither of those options work. 
 Any advice please? 

[Danz994]

Hi there @Emma4260 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141