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Discussion topic: Sky puck crashing
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This message was authored by: Vkhow
Message posted on 16 Sep 2026 10:11 AM
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Sky puck crashing
My sky puck is crashing after watching anything live or streaming after two minutes. I have tried the following - factory reset - forced update holding the power button - refreshed apps - ethernet and wireless connections, even disabled wireless while connected to ethernet. - reducing picture quality - broadband speed is 300mb the device is receiving just over 100mb - plugged into different hdmi - tried on different TV - it's not overheating Are they faulty as I just can't get any longer than a couple of minutes, it doesn't crash it just says technical fault on live TV and if watching Netflix or hbo max it just closes the app. Any other ideas?
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This message was authored by: Brill+Gill
Posted by a Sky employee
Message posted on 17 Sep 2026 08:41 AM
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Re: Sky puck crashing
Hi @Vkhow, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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