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Discussion topic: After leaving the puck over night I need to turn it off by the plug and back on again for it to work

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Message posted on ‎07 Dec 2025 10:18 AM

After leaving the puck over night I need to turn it off by the plug and back on again for it to work

Every time the puck has been on standby for a few hours it needs turning off by the plug and back on again to work. No difficult but annoying.
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This message was authored by: Fothergill1

Message posted on ‎07 Dec 2025 10:47 AM - last edited: ‎07 Dec 2025 10:48 AM

Re: After leaving the puck over night I need to turn it off by the plug and back on again for it to

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mattvilla and welcome to the forum.

 

Your puck might be losing the network connection when it's in standby so go into the Settings > Start up & standby menu and make sure that the option for "Networked standby mode" is turned  ON.  I would also turn OFF the overnight power saving.

 

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Message posted on ‎07 Dec 2025 10:51 AM

Re: After leaving the puck over night I need to turn it off by the plug and back on again for it to

I have tried that but only this morning so hopefully will be ok but will update on here if not. 

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