Discussion topic: Sky Stream glitching issue

This message was authored by: BillyYC · ‎07 Dec 2025

Since I have had a new WiFi router from Sky the Sky Streaam glitches especially when I am trying to watch Sky Sports F1.

it seems to be to fix the problem is turn off the Sky puck and router and then turn back on, which I am doing all the time. This is not acceptable when you are paying a lot of money a month. Please could somebody look into what the issue is.

This message was authored by: Chrisee · ‎07 Dec 2025

@BillyYC go into the Stream Puck's serrings navigate to Network and it should tell you the quality of the WiFi connection. F1 in UHD requires both a decent bandwidth of 30Mb/s or thereabouts and good stability. Marginal wifi signal level are therefore going to cause issues.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: lettice · ‎07 Dec 2025

Can you do a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?

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Discussion topic: Sky Stream glitching issue

Sky Stream glitching issue

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