Ad Free Skipping Black Friday Deal

[ddisney094]

I have no idea how to get it then, I rang customer services and she told me that I had to pay £6 a month, she wasn't very polite either and asked if calls were recorded then I got put through to another person and again very unhelpful and they even seen I had been with sky for only a few days and still couldn't honour the offer even though I told them it was in front of me

[Hunter2660]

Perhaps you should've added ad skip once your puck was set up. I did that when I joined, took delivery of the puck and added ad skip a few days later in the app. If your order hasn't progressed too far, cancel the ad skip now and add it during next week. The offer is on for a while yet.

[MarkGoldsmith]

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@ddisney094 wrote:

I have no idea how to get it then, I rang customer services and she told me that I had to pay £6 a month, she wasn't very polite either and asked if calls were recorded then I got put through to another person and again very unhelpful and they even seen I had been with sky for only a few days and still couldn't honour the offer even though I told them it was in front of me

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Usually I'd suggest perhaps the T&Cs are omitting you for some reason but as you are a new customer I can't really imagine what sort or T&C would make you illegible.

I'd suggest raising a complaint via the official complaints process: https://www.sky.com/help/articles/how-to-make-a-complaint

[ddisney094]

Thank you for your reply, I didn't know about ad skipping so wouldn't have added it but as it's a Black Friday deal I thought I would take up the offer 

[ddisney094]

Thank you I will do that as it's unfair and not a good experience so far, thanks again