Activate sky stream

[Chiedu]

I’m trying to activate my account but it states “oops there has been a problem” “call a sky expert”. I can't call now because of your working hours. Please help!! 

[Fothergill1 · Accepted solution]

@Chiedu Welcome to the forum. This is a customer help customer public forum so you are not actually addressing Sky by posting here.  If you are not signed into your MySky account you will usually receive this Oops error  message but there can be other causes.

If you are not signed into your My Sky account sign in at https://www.sky.com/mysky

During setup you must also be using the same email that is registered to your account. 

Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code that appeared on your screen during setup.

The following link is to a setup help guide: 

https://www.sky.com/help/articles/setting-up-sky-glass-help 

Hopefully this wil help 🤞

[Chrisd48]

I did get my activation linked eventually. I had to reset the TV and router, (switching both off for a few seconds). Then I switched the router on, once that was running okay, I switched the TV and box and started the activation again and it worked at sky.com/activatenow. It could be the Internet explorer, maybe worth changing to a different one. I used the Sky app and got to customer service. It took a short while. I hope this works for others. 

[AmyH81]

Hi

Still waiting for a call from yourselves sky has thoroughly been reset still no active service 

[MarkGoldsmith]

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@AmyH81 wrote:

Hi

Still waiting for a call from yourselves sky has thoroughly been reset still no active service 

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@AmyH81 FYI this is a community of other Sky customers and you aren't engaging with Sky Customer Services by posting here.

what is your issue and what did Sky say to you exactly when you last phoned them?

[Deptford01]

Now let's continue 

[Tracey80]

Do you mean mediator I've had a week without my sky because you say you have cancelled I didn't your still charging me why

[Tracey80]

I forgot been with sky for 11+ years 

[Fothergill1]

@Tracey80  We are customers like yourself, you need to call Sky Customer Services.

If Sky is your mobile provider you can phone them by  dialling 150.

If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.

[Carolyn53]

Entering g my sky puck code

[Mark39]

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@Carolyn53 wrote:

Entering g my sky puck code

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??? Explanation, please.

[Dick+Turpin]

It's a load of **bleep** they take the money from my account and their looking for me to pay again I should be looking at the channel now I rang sky yesterday and still nothing I want my money back