12 Feb 2024 12:37 AM
I’m trying to activate my account but it states “oops there has been a problem” “call a sky expert”. I can't call now because of your working hours. Please help!!
12 Feb 2024 12:10 PM
Posted by a Superuser, not a Sky employee. Find out more@Chiedu Welcome to the forum. This is a customer help customer public forum so you are not actually addressing Sky by posting here. If you are not signed into your MySky account you will usually receive this Oops error message but there can be other causes.
If you are not signed into your My Sky account sign in at https://www.sky.com/mysky
During setup you must also be using the same email that is registered to your account.
Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code that appeared on your screen during setup.
The following link is to a setup help guide:
https://www.sky.com/help/articles/setting-up-sky-glass-help
Hopefully this wil help 🤞
12 Feb 2024 12:10 PM
Posted by a Superuser, not a Sky employee. Find out more@Chiedu Welcome to the forum. This is a customer help customer public forum so you are not actually addressing Sky by posting here. If you are not signed into your MySky account you will usually receive this Oops error message but there can be other causes.
If you are not signed into your My Sky account sign in at https://www.sky.com/mysky
During setup you must also be using the same email that is registered to your account.
Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code that appeared on your screen during setup.
The following link is to a setup help guide:
https://www.sky.com/help/articles/setting-up-sky-glass-help
Hopefully this wil help 🤞
31 May 2024 03:17 AM
I did get my activation linked eventually. I had to reset the TV and router, (switching both off for a few seconds). Then I switched the router on, once that was running okay, I switched the TV and box and started the activation again and it worked at sky.com/activatenow. It could be the Internet explorer, maybe worth changing to a different one. I used the Sky app and got to customer service. It took a short while. I hope this works for others.
31 May 2024 06:05 PM
Hi
Still waiting for a call from yourselves sky has thoroughly been reset still no active service
31 May 2024 08:09 PM
Posted by a Superuser, not a Sky employee. Find out more
@AmyH81 wrote:Hi
Still waiting for a call from yourselves sky has thoroughly been reset still no active service
@AmyH81 FYI this is a community of other Sky customers and you aren't engaging with Sky Customer Services by posting here.
what is your issue and what did Sky say to you exactly when you last phoned them?
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
13 Jul 2024 02:56 PM
Now let's continue
26 Sep 2024 04:32 PM
Do you mean mediator I've had a week without my sky because you say you have cancelled I didn't your still charging me why
26 Sep 2024 04:35 PM
I forgot been with sky for 11+ years
26 Sep 2024 05:11 PM
Posted by a Superuser, not a Sky employee. Find out more@Tracey80 We are customers like yourself, you need to call Sky Customer Services.
If Sky is your mobile provider you can phone them by dialling 150.
If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.
28 Sep 2024 04:46 PM
Entering g my sky puck code
28 Sep 2024 05:05 PM
Posted by a Superuser, not a Sky employee. Find out more
@Carolyn53 wrote:
Entering g my sky puck code
??? Explanation, please.