Absolute joke of a product

[Laz5]

 

I've been using the sky streaming puck for over a year now. It worked fine for a while but then we started to have issues. Just recently we moved house and since then I can't seem to make it work. I even got a new puck and still no joy.

The issue is the same thing always "wait for your program to load" and after that a nice beautiful blue screen. I tried to reset, hard reset, factory reset, prayer, burning sage but it doesn't want to work! Absolute joke of a product that I'm paying £109 per month for!!!

Oh and don't start me on the cancellation process!! 

[Removed]

Moderator notes: Removed unfounded allegations.

[peter-marlow+1966]

You need  to call sky about this issue and also you should  not do a factory reset without taking to a sky advisor as this can cause  more problems than it solves 

[lettice]

@Laz5 

I see you have tried many things.

Often the software update issue is resolved by doing the recovery procedure on step 2 or the forced update procedure on step 3 of this Sky help article;

Plus, if you are using wifi, try temporarily connecting with an ethernet cable doing the above procedures.

https://www.sky.com/help/articles/sky-glass-software-error-sky-stream

Note: we have been informed that it is not recommended to do a factory reset, unless Sky have advised and you are on a call with Sky at the time.

It can cause some ongoing account issues that only Sky can fix.

[TimmyBGood]

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@Laz5 wrote:

 

Just recently we moved house and since then I can't seem to make it work. I even got a new puck and still no joy.

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OK, so what else has changed? 

What's the new broadband and WiFi setup?