5 App.

[Sqwowsers31]

Have the sky streaming Puck, everything is fabulous except for the 5 app, no loading, just buffering continuously. I've seen others have complained and I've tried all suggestions to no avail, I'm registered for the app just will not load. But I can load on my phone!

Can someone suggest something else other than refreshing, unplugging and restarting. TIA. 

Marie

[Dazzasky]

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@Sqwowsers31 wrote:

Have the sky streaming Puck, everything is fabulous except for the 5 app, no loading, just buffering continuously. I've seen others have complained and I've tried all suggestions to no avail, I'm registered for the app just will not load. But I can load on my phone!

Can someone suggest something else other than refreshing, unplugging and restarting. TIA. 

Marie

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Try refreshing the apps from the settings or power down the stream and switch it back on again to see if it resolves the issue @Sqwowsers31 

[ClaireS89]

Same issue here. Restarting and refreshing doesn't absolutely nothing. Still buffering. Have to switch to the 5 app on the Samsung tv instead...which has Ads! 

[lettice]

@ClaireS89 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Thanks for escalating. We've sent an invite to ClaireS89.

[Jason+Golding]

Personally I wish viacom had merged the 5 app into pluto which was their original plan