Discussion topic: 2nd puck

This message was authored by: spot2302 · ‎24 Dec 2023

I've bought a second hand puck, what do I need to do to make it work ?

This message was authored by: MarkGoldsmith · ‎24 Dec 2023

Did you add the Whole Home subscription as well? If not it's not going to be able to link to your account.

You should be able to it by logging into the My Sky app going to TV and manage home packs.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: spot2302 · ‎24 Dec 2023

Hi

Thank you for your quick reply. I don't know what I signed up for with Sky but I'm going to check now that you have mentioned it. It's a good start and I will keep you posted.

best regards Gary.

This message was authored by: spot2302 · ‎24 Dec 2023

This message was authored by: SKY1992bf · ‎24 Dec 2023

@spot2302 You also need to ensure that the second hand puck was legitimately the previous owner's property to sell and they acquired it from sky before February 23rd 2023

if it was acquired after 23rd February it remains Sky property and could be deemed as you handling stolen goods

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: spot2302 · ‎24 Dec 2023

Looks like I've got the full home pack, now what please ?

This message was authored by: SKY1992bf · ‎24 Dec 2023

@spot2302 Before you go further can you read post 5 above and confirm the seller was legally allowed to sell the puck

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: spot2302 · ‎24 Dec 2023

OMG. Is there a way of finding out ?

This message was authored by: SKY1992bf · ‎24 Dec 2023

@spot2302 wrote:
OMG. Is there a way of finding out ?

@spot2302 Only by you contacting the seller directly and hopefully getting an honest answer

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

Discussion topic: 2nd puck

2nd puck

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