Hi @CDryden
Unlike Q there isn't a main puck and secondary puck. Each device connects to your router / wifi. In the first instance try powering off at the mains for a few minutes. If this doesn't work, try swapping your pucks over and see if there are issues in the location.
Failing this we will need some more info like who is your ISP, what's the strength like where you are having issues etc.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
