sky store credit limit has been reached and my carers and I are unable to reset my sky q boxs

[skycloud1]

hi after 23 years being a loyal customer  of sky and skyq and a person with a  physcal disability with a slured speach  i found it exstreammly difficult to comunicate  with the sky store back room advisors to unblock and pre-order indianna jones dvd and reset my credit limit for sky store. as i have paid 3 sky q bills since  4/8/23-4/10/23 and sky store has taken the money for barbie for me to keep so why can't i percheast indannia jones hd from sky store on sky q 

[Daniel0210]

@skycloud1 
In your circumstances it may be worth you registering with the Sky Accessibility Team who may be able to help you now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/

[caesarome]

@skycloud1 

I'm not sure if you are aware but for everything Sky Store related theree is a live chat that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

So it might be worth giving this a go.