cant use buy and keep

[c+wells]

hello i cant seem to use buy and keep , everytime i go to buy a film it said address unavaiablr and incorrect pin even though it is correct and ive changed it it been doing this since i have owned skye

[caesarome]

@c+wells 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us