01 Oct 2021 07:34 PM
Why does the trailers not work on sky store and movies
01 Oct 2021 07:41 PM
Posted by a Superuser, not a Sky employee. Find out moreWhich have you tried @Jonmcd
I've just tried a couple on Sky store on my Sky Q box and they played ok
Is your box connected to the internet ok ?
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
01 Oct 2021 07:46 PM
Yes it's connect to fibre broadband
01 Oct 2021 07:54 PM
Posted by a Superuser, not a Sky employee. Find out moreTry rebooting your box at the mains.