Discussion topic: Were are my purchases
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Message posted on ‎12 Jun 2023 06:25 PM
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Were are my purchases
Hi all my purchases movies are gone after cancelling sky tv. I was promised this would not happen when cancelling.
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Message posted on ‎12 Jun 2023 07:30 PM
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Re: Were are my purchases
hi @Thomas85
To be able to view your purchased movies after leaving Sky TV, you need to ask the Skystore team to change your account to Skystore only.
I don't know the timescale of how long you have to do this after leaving - but you can contact the Skystore team tomorrow from 11am. They have just closed for the night (unless you are really quick)
https://www.skystore.com/n/hcus/help/contact-us
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on ‎12 Jun 2023 07:38 PM
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Re: Were are my purchases
Once you have cancelled you will be able to view your Buy and Keep purchases online only so via the Sky Store apps or the Sky Store website but as @mike+simmonds has said you do need to contact them to ask them to change your acciunt over to a Sky Store only one.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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