VIP free movie

[J1954]

I downloaded a free movie last night, I am a diamond VIP member. You have acknowledged the order br e mail but I did not receive the movie.

[mike+simmonds]

Hi @J1954 

Was it a rental or buy and keep ?

Which device did you order it on - and which are you trying to play it on

if it was a buy and keep, if you search for that movie (exact same version) by name on your Sky box - does it show as "purchased" ? 

[caesarome]

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@J1954 wrote:

I downloaded a free movie last night

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@J1954 

Just to let you know we are customers here but can help so we need you to reply.

If you downloaded this free movie on what device was it downloaded on ?

[J1954]

Hi thanks for your response.

I downloaded it on my desktop pc.

In purchases its doesnt show any evidence of my order, but I do have the acknowledgement e mail from SKY. ( Settle in and press play)

John.

[mike+simmonds]

hi @J1954 

On your Desktop PC are you using the Skystore desktop app ?

[caesarome]

And was it a Buy and Keep film ?