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Discussion topic: Unknown downloads

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This message was authored by: Jade351

Message posted on ‎22 Nov 2023 09:07 PM

Unknown downloads

My son has figured out the password for our sky tv and unknowingly purchased a lot of trolls films equalling to £71 worth. Is there anything I can do about this? 

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎22 Nov 2023 09:11 PM

Re: Unknown downloads

Posted by a Superuser, not a Sky employee. Find out more

Ouch. All you can do is contact Sky and see what they say, but as he had,access to the PIN, they may consider them to be legitimate purchases.

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This message was authored by: Jade351

Message posted on ‎22 Nov 2023 09:21 PM

Re: Unknown downloads

He guessed it 😩

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This message was authored by: MarkGoldsmith

Message posted on ‎22 Nov 2023 09:34 PM

Re: Unknown downloads

Posted by a Superuser, not a Sky employee. Find out more

It may be easiest to speak with the Sky Store help team via their live chat.

 

https://www.skystore.com/n/hcus/help/contact-us

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