Discussion topic: Unable to log into Sky store

This message was authored by: SL9 · ‎14 Dec 2024

I am unable to sign into Sky store. I can enter the email and password, but when it asks for my surname and I enter it, it comes up with unexpected error.

This message was authored by: mike+simmonds · ‎14 Dec 2024

Hi @SL9

a regular contributor @caesarome came up with a solution to a problem similar to yours

it occurred where the customer did not have their full details registered.

Check to make sure your title (Mr, Mrs etc..) and surname is filled in here for your SKYID

https://www.sky.com/mydetails

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

Discussion topic: Unable to log into Sky store

Unable to log into Sky store

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