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Discussion topic: Unable to log into Sky store

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SL9
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This message was authored by SL9 This message was authored by: SL9

Unable to log into Sky store

‎14 Dec 2024 08:36 PM

I am unable to sign into Sky store. I can enter the email and password, but when it asks for my surname and I enter it, it comes up with unexpected error.
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mike+simmonds
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Superuser
This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Unable to log into Sky store

‎14 Dec 2024 09:37 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @SL9 

 

a regular contributor @caesarome came up with a solution to a problem similar to yours

 

it occurred where the customer did not have their full details registered. 

 

Check to make sure your title (Mr, Mrs etc..) and surname is filled in here for your SKYID

 

https://www.sky.com/mydetails 


Sky customer since 1989.
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Have a look at Sky Store – A quick guide for users


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