Unable to Watch Film After Purchase

[PeterK5]

I purchased a film but I'm unable to downaload and watch it. The error message I'm getting is 'Because of a technical issue, your download couldn't be completed. Please try again later.' This has been the case for 3 weeks now.

I've tried freeing up even more space for new programmes after deleting recordings, going back into the film to try and purchase again and persisting with trying to download. However, none of these things are working and I can't find a way forward to download and watch the film. My internet is definitely working and I've tried restarting it.

Does anyone have any suggestions?

[mike+simmonds]

Depending what device you are using there are a couple of things to try. 

if you are on Sky Q then definitely a power off on your Q box, wait a full minute then back on

also - if you have a part download of a buy and keep movie, try to archive it then start again. 

if you can see the movie in Skystore on (say) a phone or a tablet, select it and choose "send to box"

other than that, try a livechat with the Skystore support team who are open till 7.30pm

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome]

@PeterK5 

If this the first film you have purchased from the Sky Store ?

[PeterK5 · Accepted solution]

Thanks for this. I ended up contacting Sky Store through the chat link you sent. It was a really bizarre fix with the Sky Go Connection needing to be reactivated under the 'Status' menu. I'm now able to download the film.