Superman (2025) Bonus Edition

[Wendyl]

Hmm not sure which version I ordered but I can't watch it whichever version it is only the trailer and Im scared to purchase it on sky store incase they charge me twice and Im not able to use the live chat for the next two days because of the 12 hr shifts I'm on fuming right now

[R6BikeMonkey]

Same, I just see a pre-order page on Skystore.

[Pete625]

Hi all, I rang sky today and was told that the normal superman edition is fine butthr bonus edition is experiencing problems as there is an issue with some of the bonus content glitches. I was told it was a priority and it should be sorted by the end of the day. Although it's 11pm and I still can't download it.

[Wendyl]

Thing is I'm not actually sure I pre ordered the bonus one. It doesn't say bonus one in my preorder it just says HD digital copy. I've emailed Sky store but I'm none too confident of them sorting this out for me at least anytime soon. Note to self I should have known better and waited for release day and ordered from Amazon. When my 12 hrs finish I'll be requesting it's cancelled but I can't do a thing until Friday now so Im not happy but like I say I should definitely have known better

[Wendyl]

Soooo annoying and Im on 12 hr shifts until Friday so I can't even contact Sky store. I sent an email but past experience tells me that will get me absolutely nowhere

[Larry571]

Well it's been more then 24 hrs and still not available?

[Wendyl]

Mine either and Im fairly positive mine was the ordinary one not the bonus one

[Wendyl]

I've now cancelled my pre order of 28 yrs later because of this I'll buy that from Amazon instead but it won't let me cancel superman. I did get an auto response to my email saying they'd be in touch within 48 hrs but I won't hold my breath

[Larry571]

I never known a company so hard to talk to someone, has a result of 26 years of sky I now thinking of cancelling lol

[Wendyl]

Tbf this has never happened to me before but my boys are even more annoyed than I am lol I'll cancel the pre order if it let's me but I can't even do that

[mike+simmonds]

Hi @Wendyl @Larry571 

Sky have said that the preorder glitch should be fixed tomorrow and that the other Superman glitches should be fixed now. 

For what it's worth through a separate part of the forum I've been able to express customers' dissatisfaction with the current performance and they have promised to investigate. 

[Bubbles2702]

Pre ordered superman bonus addition won't play 

[PieHard13]

**bleep** is happening with Superman !?!

Preordered the bonus edition. Released yesterday, can't download to my Sky Q or phone, can't watch it. Same story today (27th Aug)

Haven't seen any press saying there's an error, no help for customers, no email to explain the situation and I'll wager I'm STILL expected to pay £19.99 for a film I can't watch nearly 48 hours after release.

SORT IT OUT SKY !!!

[SRB83]

**bleep** is going on with the superman flick?? Pre ordered, bonus edition and sky can't sort there stuff out. For the price paid per month, the quality or service is getting worse. Its sad I have to use Google instead of the my sky app to figure out what's happnin!? If someone has pre ordered have the decency to tell them it was pointless!

[caesarome]

@PieHard13 @SRB83 

Your posts have been moved to the ongoing topic so you can see this:

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@mike+simmonds wrote:

Sky have said that the preorder glitch should be fixed tomorrow and that the other Superman glitches should be fixed now. 

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