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Discussion topic: Charge for free movie

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This message was authored by: Csaw1

Charge for free movie

Emailed about a free movie (photo showers Minecraft), followed the link and did it and it charge me £13.99. Meant to be a sky vip welcome gift

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This message was authored by: mikealanr

Re: Charge for free movie

Posted by a Superuser, not a Sky employee. Find out more

Hi @Csaw1 

 

Unfortunately we are fellow subscribers on the community. You will need to call sky customer services or the sky store team online: https://www.skystore.com/n/hcus/help/contact-us

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by: caesarome

Re: Charge for free movie

Posted by a Superuser, not a Sky employee. Find out more

@Csaw1 

When you ordered it was a price of £0.00 shown onscreen ?

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This message was authored by: mike+simmonds

Re: Charge for free movie

Posted by a Superuser, not a Sky employee. Find out more

Hi @Csaw1 

 

Was it a similar link to this that you followed ?

 

this is the usual VIP welcome offer. I can't see Minecraft included and from my experience it would be unusual for such a new movie to be free. 

https://www.skystore.com/n/mvse/sky-vip/sky-vip-gift 

 

as @caesarome says - your free movie needs to show as £0.00 before you select it. 


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