Skystore not allowing playback

[Minkey101]

I have purchased a film on Skystore and gone to watch it and it's asking for a parental password. I have clicked forgotten password and reset it but it still won't work. I also have turned parental controls off. 

[caesarome]

To be clear @Minkey101 are you trying to watch the film via your Sky Q box or the online Sky Store or app ?

[Minkey101]

hi it's through my sky glass tv 

[caesarome]

It might be worth geting in contact with Sky Store support about this, there is a live chat here that is available each day between 11am and 7.30pm if that helps:

https://www.skystore.com/help/contact-us