Sky viewing card needs credit?

[Gem2891]

I have recently moved and we have a new box and tv service. I have tried to buy films but get the error 'insufficient credit on your viewing card'. Before, the charge was just added to my bill? Ive never had to add credit to my card before? 

[oldfella]

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@Gem2891 wrote:

I have recently moved and we have a new box and tv service. I have tried to buy films but get the error 'insufficient credit on your viewing card'. Before, the charge was just added to my bill? Ive never had to add credit to my card before? 

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Hi @Gem2891 

In order to use Sky Store to buy or rent Movies you first set up a Sky Store Account.

Best to contact Sky Store directly.
Live chat is available 11am - 7:30pm Monday to Saturday
https://www.skystore.com/n/hcus/help/contact-us