This discussion topic has been answered Discussion topic: Insufficient credit on viewing card message on movie rental using sky q
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 22 Apr 2022 01:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
I am not able to view a downloaded movie because sky say I have insufficient credit on my viewing card. Problem occurred after removing viewing card and putting back. The card has paired ok and I have requested call back. No go!
Best Answers
Message posted on 02 Jul 2022 12:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Update - Spoken to Ashcoul, issue resolved by us resetting the purchasing limit. 🙂
Lisa - Sky Tech Team Expert
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 22 Apr 2022 03:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Insufficient credit on viewing card message on movie rental using sky q
Hey @Foggycat11 ! Welcome to the Sky Community, click here to help get started...
Sorry to hear you're having an issue, this is something that needs updating in your account. I can escalate your post to one of our Community Messaging agents who will reach out and get that sorted for you here on Community 😊
Keep checking back here for a blue chat bubble appearing and for clarity here is some info on what our Community Messaging service is: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Thanks,
Message posted on 22 Apr 2022 06:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Insufficient credit on viewing card message on movie rental using sky q
Hi @Foggycat11
As an alternative to the suggestion from @Chloe-W22 (most of her suggestions usually do work) if there is any delay in contact and you wanted to get it fixed quickly - this can usually be sorted out with a live chat to the Skystore team (they should be open now for another hour if you can get through )
https://www.skystore.com/n/hcus/help/contact-us
It sounds like your credit limit may have become reset to £0 and you will probably need to agree an amount with them to be registered on your account
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 23 Apr 2022 11:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Insufficient credit on viewing card message on movie rental using sky q
Thank you for escalating this. We have sent an invite to chat 🙂
Message posted on 23 Apr 2022 11:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Insufficient credit on viewing card message on movie rental using sky q
Have had two online chats. Card limit set to £100 but the problem persists. The issue has gone up the train of command but have had no resolution yet. I think I may need a replacement card.
Message posted on 23 Apr 2022 12:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Insufficient credit on viewing card message on movie rental using sky q
Update - THis has been resolved on a private chat
Message posted on 23 Apr 2022 01:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Insufficient credit on viewing card message on movie rental using sky q
@Mr+Flibbles+86 wrote:Update - THis has been resolved on a private chat
Thanks for confirming @Mr+Flibbles+86
Just to help with future similar questions - was it a problem with the physical card or just something that needed updating at the Skystore end ?
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 23 Apr 2022 01:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Insufficient credit on viewing card message on movie rental using sky q
Just an update need on our side for the account settings
Message posted on 24 Apr 2022 08:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Insufficient credit on viewing card message on movie rental using sky q
After a long chat session I thought the problem was fixed. However the problem is back. I can download and watch films directly from the TV sky store but not from the sky+ app.
Message posted on 24 Apr 2022 09:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Insufficient credit on viewing card message on movie rental using sky q
@Foggycat11 wrote:
but not from the sky+ app.
If you are trying to remote download a Sky Store film via the Sky+ app what happens when you try to do this, what error message do you see ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 24 Apr 2022 10:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Insufficient credit on viewing card message on movie rental using sky q
At the top of the tv screen it says "the purchase cannot be completed as insufficient funds on viewing card. This is when I have used sky+ app to initiate the download.
Message posted on 24 Apr 2022 10:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Insufficient credit on viewing card message on movie rental using sky q
That is odd, can you set the same download via your box itself ?
If so it might be worth double checking this with Sky Store support via the live chat when it opens at 11am:
https://www.skystore.com/help/contact-us
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 24 Apr 2022 10:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Insufficient credit on viewing card message on movie rental using sky q
I wanted to watch the movie The Duke wit Jim Broadbent. It appears on app but not on tv. I also wanted to view The Electrical Life of Louis Wain which appears both on tv and the app. This appears to download from eithe tv or app. When I press play I get the insufficient funds message.
Message posted on 24 Apr 2022 11:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Insufficient credit on viewing card message on movie rental using sky q
Let us know @Foggycat11 if you got through on live chat - or if you need another private chat - let us know and we can escalate it again for you.
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 29 Jun 2022 09:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Insufficient credit on viewing card message on movie rental using sky q
Hi @Chloe-W22 @I am having the same trouble, please could you help 😊
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page