Sky store.

[Tarface]

I accidentally bought a film called tarot in uhd and it won't let me watch it. I need ti cancel that and redo it to HD. So if you could cancel it for me please would be great.

[mike+simmonds]

Hi @Tarface 

Well on this forum we are all customers like you - so this isn't a way for you to contact Sky. 

If Tarot was a rental on your Sky Q box, all you need to do is delete it, then delete it again from

your manage / deleted folder. 

you shouldn't be charged as you haven't watched any of it.  Then just re rent in HD 

If it was a buy and keep movie - you would need to chat with the Skystore team

directly. They open at 11am tomorrow 

hope that helps 

https://www.skystore.com/n/hcus/help/contact-us