This discussion topic has been answered Discussion topic: Using Sky Store

This message was authored by: Bovril12 · ‎08 Mar 2025

We're trying to rent a film on Sky Store for the first time since getting Sky.
However we keep getting "unexpected error" and can't do anything.
we do manage to sign in but it asks to enter surname and then error message appears.
Any advice much appreciated . Thanks

This message was authored by: caesarome · ‎09 Mar 2025

@Bovril12

This should fx it for you:

Make sure your title (Mr, Mrs etc..) and surname is filled in here:

https://www.sky.com/mydetails/sky-id

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by: Lisa-P1987 · ‎09 Mar 2025

Hi there, we have a dedicated support for the Sky Store team. You can find their contact info here Sky Store – The Latest Movies Straight From The Cinema

Thanks

Lisa - Sky Tech Team Expert

This message was authored by: caesarome · ‎09 Mar 2025

@Bovril12

This should fx it for you:

Make sure your title (Mr, Mrs etc..) and surname is filled in here:

https://www.sky.com/mydetails/sky-id

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Bovril12 · ‎09 Mar 2025

So simple, but it worked. Huge thanks

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