This discussion topic has been answered Discussion topic: Sky store

This message was authored by: Marina2103 · ‎08 Apr 2023

Have rented the wrong resolution movie on sky store and now we cannot watch it. (UHD) and not (HD). Our tv doesn't support (UHD). Can we get our money back or change to watch it on (HD)

This message was authored by: caesarome · ‎08 Apr 2023

You will not have been charged due to you not starting the film so this is an easy fix. Delete the UHD version and go to Recordings > Deleted and delete it again from here so it is completely removed from your box. Then you can go ahead and download and watch the HD version.

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This message was authored by: caesarome · ‎08 Apr 2023

You will not have been charged due to you not starting the film so this is an easy fix. Delete the UHD version and go to Recordings > Deleted and delete it again from here so it is completely removed from your box. Then you can go ahead and download and watch the HD version.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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