Sky store won’t download

[Lee+Cymru]

Hi, 

we can't seem to download a film from sky store but can download all other channels.

last week I couldn't download sky atlantic and sky witness,so an engineer replaced our sky q box,are there issues with sky downloads?

[caesarome]

What is happening when you try to download the Sky Store film ?

[Lee+Cymru]

Hi,

it says download failed at the top of the screen instantly 

[caesarome]

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

[mike+simmonds]

Just asking on the off chance @Lee+Cymru are you on regular broadband or on a mobile data type broadband 

There were some  problems reported a couple of weeks ago for mobile data users on Three 

[Lee+Cymru]

Im on fibre optic broadband with BT,with good download speeds

[mike+simmonds]

I'd definitely go with the advice from @caesarome then

hope you get through on livechat. They will be open for another hour