Sky store rental not playing

[GClooney]

We've just rented a film for the kids. We started downloading and wasn't able to start watching the film before the download completed (which we've done before). Waited for the whole film to download (apparently all 200% of it!) and still can't watch it - the download arrow remains in the centre of the film image and doesn't give the option to start watching it. How do we sort this out please so we can watch the film?

[mike+simmonds · Accepted solution]

Hi @GClooney 

I read another thread yesterday which also reported a 200% faulty download 

In that example - the solution was to delete it, then go to your deleted items and delete it again from there 

then re download it

hopefully that will work for you also 

[GClooney]

Thanks Mike 😊 

[Roselynne]

I also had the same issue so deleted it but to download again it wants to charge me?

[mike+simmonds]

Morning @Roselynne 

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@Roselynne wrote:

I also had the same issue so deleted it but to download again it wants to charge me?

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if it was more than 48 hours since you started to view the download then that rental window would have expired. 

for something like this I would try to persuade the Skystore team to allow you some goodwill 

The livechat opens at 11am

https://www.skystore.com/n/hcus/help/contact-us 

[Roselynne]

Thankyou I'll try the live chat as it's less than 48hrs 👍