Sky store purchases

[patwick1987]

Hey guys I need help 

basically I left Sky a few months ago because they upped my bill and I had the option to leave which I did. I purchased hundreds of Sky Store movies but when I log into the Sky Store app, there's only 35 showing. I've tried ringing Sky they seem to have no clue what to do eventually some of them have put me through to Sky Store department but all I hear is a few beeps and then the phone goes dead I have no clue what to do I've spent goodness knows how many hundreds on movies but I should be entitled to watch them or all my money back any help would be appreciated thank you

[caesarome · Accepted solution]

@patwick1987 

You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

https://www.sky.com/help/diagnostics/sky-store/sky-store

[patwick1987]

Thank you 

[patwick1987]

Sadly haven't got anywhere I was told that they would contact me and nobody has contacted me in weeks

[mike+simmonds]

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@patwick1987 wrote:

Sadly haven't got anywhere I was told that they would contact me and nobody has contacted me in weeks

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Morning @patwick1987 

That's disappointing to hear 

The suggestion from @caesarome to

contact the Skystore support team (open from 11am) is still your best option I think 

you need to get past the bot and speak to a human. If you are free, try going on the page at 10.59 today 

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome]

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@patwick1987 wrote:

Sadly haven't got anywhere I was told that they would contact me and nobody has contacted me in weeks

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Then you need to contact them again @patwick1987 and perhaps don't take No for an answer as this is something that is pretty common so they should be able to do it for you.