Sky store purchases not playing

[Tardis005]

I use Sky Stream.  When I try and play anything on Sky Store and Sky Go I get the following error messages

Sky Store - Screen Mirroring Sky Store doesn't support video playback.

Sky Go - An unknown error has occurred please try again - to this seems to be also linked to mirroring. 

Thing is I'm not mirroring just trying to playback on my Android phone (latest OS)

[GD1]

@Tardis005  You should be able to playback directly from the Sky store app within Glass/Stream as you can't mirra cast to a Glass TV.

[Tardis005]

Hi GD1,

All DLs work fine on the Sky Stream puck.  It's only content on my Sky apps on my phone that don't play. And that's ALL content not just DLs

[GD1]

@Tardis005  In that case as it's not a Sky Glass/Stream issue I'v moved your thread to the Sky Store forum.

[Tardis005]

Ok thanks wasn't sure which was best forum for problem. 👍

[caesarome]

There could be something you have installed on the phone that is causing this so do you use anything like a VPN ?

[Tardis005]

@caesarome 

Yes indeed. I've been wondering if one of my apps is causing this so I'm investigating.  

[Debbsiedo64]

Hi

I bought season 1-15 of supernatural in the sky store which was working fine until I got to a certain episode which won't play at all. It says to check my internet but the episode before & the episode after play ok..

can anyone help please

debbsiedo64

[caesarome]

On what device are you trying to watch this episode on ?

[Debbsiedo64]

All my devices, sky glass, iPad, iPhone, none of them work. But it is just the one episode. 

[caesarome]

@Debbsiedo64 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us