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Discussion topic: Sky store movie

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Avatar for Dean3099
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This message was authored by: Dean3099

Message posted on ‎12 Aug 2021 07:28 PM

Sky store movie

I've downloaded a uhd movie but my tv isn't compatible is it possible to change it without being charged twice 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎12 Aug 2021 07:32 PM

Re: Sky store movie

Posted by a Superuser, not a Sky employee. Find out more

@Dean3099  Did you download a rental?  If so this thread explains what you need to do  https://helpforum.sky.com/t5/Sky-Store/Mis-purchased-rental/m-p/3168119/highlight/true#M9045

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: caesarome

Message posted on ‎12 Aug 2021 07:50 PM

Re: Sky store movie

Posted by a Superuser, not a Sky employee. Find out more
@Dean3099 wrote:

 is it possible to change it without being charged twice 

As you didn't start watching it then you will not be charged for it @Dean3099 so delete the film and delete it again from Recordings > Deleted. Once you have done this you can then download the HD version.

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