Sky store movie

[Gone+in+the+night]

I bought a movie but can't watch on the TV

[mike+simmonds]

Hi @Gone+in+the+night 

Can you explain a bit more about the circumstances. 

did you buy online or on your Sky box  ? Was it a buy and keep or a rental ?

are you getting an error message ?

[Gone+in+the+night]

I received a voucher and had to redeem it on sky.com

But didn't show up on the TV.

I'm managing to watch it on my iPad but no the same

[Gone+in+the+night]

I had to download the sky store app on my iPad to watch it

[mike+simmonds]

thanks @Gone+in+the+night 

and was it a rental or a buy and keep.

If it was a buy and keep you should see an option on your Ipad to "send to box" and that will transfer it to your Sky box.

If it was a rental - unfortunately you can't send it to your Sky box as such. If you have an LG TV with Skystore built you can use that to view rentals - or if you have a chromecast - you can cast most (but not premiere rentals) to your TV.

[Gone+in+the+night]

Think I bought it, couldn't see anything about sending it to the TV.

I'll phone sky again tomorrow.

They had me on hold for over 30 mins today

Thanks anyway 

[caesarome]

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@mike+simmonds wrote:

Was it a buy and keep or a rental ?

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[Gone+in+the+night]

Pretty sure it was just buy 

[mike+simmonds]

Hi @Gone+in+the+night 

If it was a buy and keep you should see something like on your phone / tablet 

 

you can live chat with Skystore from 11am tomorrow if that proves an easier way to talk to them. 

https://www.skystore.com/n/hcus/help/contact-us 

[Gone+in+the+night]

Ok thanks a lot 

[mike+simmonds]

It would really help us to help you @Gone+in+the+night if you could clarify 

did you rent the movie ?

or did you buy it ?