You will need to get in touch with Sky Store support regarding this as this will be able to sort it. They have a live chat that opens at 11am and goes through to 7.30pm if that helps and can be found here:
https://www.skystore.com/help/contact-us
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
