Sky store Matilda musical

[Beckyminime]

Still not working, ive been told no refund due to digital regulartions..... diappointed as we had a movie night all planned!!

[tllasa]

Appreciate its not ideal but I can watch it online via the skystore website even though the Sky Q box says 'no programmes of this type avaiable'. Might be worth trying a laptop to hook upto the TV and keep the kids happy.even though we shouldn't have to.

[Anonymous]

I have the same issue as everyone else. I had been very much looking forward to seeing this on the release date and am very disappointed that it is not available. I feel worse for those out there with kids who are waiting to watch it, trying to explain to them that it can't be viewed must be very difficult. Sky should definitely be offering a refund at the very least to those people.

[Bec26]

Mines not working either, tried to log in on my phone and it's there but can't be played. Think we should have some sort of refund on this purchase. 

[JL54]

Any luck yet anyone? Still nothing this end. 

[Melanie1986]

It's 10.16pm and still nothing 😭😭😭

[whitehouse21]

Mine isn't working either. Would have been nice to receive an email or something to let us know what is going on and how long we should expect to wait for this to work. 

[westlife88]

Matilda the musical was on sky store and now it's not. There's a problem with it. I brought it online on my phone which now I wish I didn't do. Now the money came out of my account. What shall I do. I can't even watch the film because it won't come onto sky q

[westlife88]

I brought it before on sky store online and I can't play it and it's not going on sky tv. I wasted my money. What do I do. I can't afford to lose money at the moment. I want £13.99 back 

[mike+simmonds]

Hi @westlife88 

Sky are aware there are a lot of unhappy Matilda customers and I'm sure they are trying to fix this. 

I have heard that today some customers were refused refunds - but perhaps this was because we were still on the 8th, the planned date of release. 

I've no idea if Sky will view things differently tomorrow if the issue is still not fixed. 

I think the easiest way to complain would be a livechat with the Skystore team who open at 11am tomorrow. 

https://www.skystore.com/n/hcus/help/contact-us 

[Dylls10]

I've just been able to purchase this, and it's been downloaded!

my son will be a happy boy tomorrow 😄

[limitedlien]

Still not working for me. Where earlier it showed purchased just not a download button, when I go on it now it is asking me to pay again. Hopefully it's sorted tomorrow.

[Gwenda+anne]

Matilda wasn't working. But when I just went on it it let me order it again and it now works. Just hope I haven't paid twice for it

[RyanP1998]

They have sorted the issue but by the looks of it cancelled it so you will have to pay again I've just done it and now it works

[mike+simmonds]

One thing always to watch out for is to make sure you are trying to download the same version that you ordered (format and bonus / non bonus edition )