Sky store Casper

[K4yl2]

Anyone know why i cant download the Casper film from sky store please? When i select 'buy&keep' it flashes up at the top saying something about purchase failed as its not set up on my account and theres insufficient credit on my viewing card? The casper film is currently free, and i have purchased from sky store before, and have always been able to download the free films they put on it........ I have a sky q box with the sky glass tv- but not the streaming service

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  
 

[K4yl2]

Ok thenc thank you. I am not online much though as my  phone gets put into an office, i only have it on my lunch break.

thank you

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks