Sky rental film won’t play

[Mezb]

We ordered a film in sky had ultra by mistake & it won't play on our tv. How do we cancel & order the correct one. It won't let us change it.

[mike+simmonds]

Hi @Mezb 

Assuming you rented it from your Sky box - this is easy to fix. You just delete it then go to your deleted folder and delete it again. 

you won't be charged as you haven't watched any of it. Then just re rent in HD 

Hope that helps 

edit: if you didn't know - your deleted folder is in "Recordings / manage" if you have Sky Q