Sky VIP reward

[dogknocker]

Sky VIP said i could choose a movie for free (up to £10) so i have. To find out i have been charged!!!! (£9.99) 

Can i cancel this? (Not been viewed)

TIA

[caesarome]

@dogknocker 

These VIP titles have to be ordered online so is this what you did ?

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[dogknocker]

Yes I did. I'll do that in the morning. Thanks for your help mate 👍

[mike+simmonds]

If it helps you to have some background @dogknocker 

if it was the sort of offer where you are given a code to enter, it goes on the line shown in the photo (rather than on the checkout page)

 

if it's a general offer to choose from a list, it's the list on this link 

in either event the advice from @caesarome @is the best to get it resolved for you 

https://www.skystore.com/n/mvse/sky-vip/sky-vip-gift 

[dogknocker]

It wasn't a code. It stated i had £10 in my account to use but still took it from my bank.

Thanks for your help.

Much appreciated 👍

[mike+simmonds]

Thanks for clarifying @dogknocker 

I wasn't aware that Sky sent notifications to say "£xx in your account "

So if you log in to your Sky store account online, do you still see an amount of credit next to your name ? 

https://www.skystore.com/